Refund & Cancellation

This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed for orders placed on Slydr. By using our platform, you agree to the terms described below. Slydr acts as a facilitation platform connecting gift senders, recipients, and third-party fulfillment partners. Refunds and cancellations are subject to the conditions outlined in this policy and applicable payment, banking, and regulatory guidelines.

Order Cancellation by Sender: • Cancellation requests for unclaimed gifts will result in a full refund (except Convenience Fee) to the original payment method. • Once a gift has been claimed by the recipient and fulfillment has begun, cancellation is not possible, except where required by applicable law. How to Cancel: • Log in to your Slydr account • Navigate to your order history in the dashboard • Select the order you wish to cancel • Click on “Cancel Order” (available only for unclaimed gifts) • Alternatively, you may contact our support team for assistance Automatic Cancellation: • Gifts that remain unclaimed for 7 days from the date of creation may be automatically cancelled. • In such cases, a refund will be initiated to the original payment method, subject to payment provider timelines.

Refunds are issued only in the scenarios outlined below and are subject to verification. Full Refund Scenarios (except Convenience Fees): • Unclaimed Gifts: If the recipient does not claim the gift within 7 days from the date of creation. • Cancelled Orders: If the sender cancels the order before the gift is claimed by the recipient. • Declined Gifts: If the recipient explicitly declines the gift. Full Refund Scenario (including Convenience Fees): • Unserviceable Location: If delivery cannot be completed due to location or serviceability constraints identified by our fulfillment partners. Partial Refund or Replacement Scenarios: • Damaged Items: If the product arrives damaged, we may offer a replacement or partial refund, subject to verification and vendor approval. • Incorrect Items: If an incorrect product is delivered, we will arrange a replacement or refund, as applicable. • Quality Issues: Quality-related complaints are handled on a case-by-case basis and are subject to vendor verification and approval. Non-Refundable Scenarios: • Successfully delivered and accepted gifts • Gifts that have been claimed and are in transit (unless damaged upon delivery) • Orders where incorrect or incomplete address details were provided by the recipient • Delays in delivery caused by factors beyond our control, including but not limited to weather conditions, strikes, or logistical disruptions

How to Request a Refund: • For eligible refunds, contact our support team with your order details. • Provide your Order ID, the reason for the refund request, and any required supporting documentation (such as photos of damaged or incorrect items). Verification Process: • All refund requests are reviewed within 2–3 business days. • For damaged or incorrect items, we may require photographic or other supporting evidence. • Certain claims may require verification or confirmation from third-party fulfillment partners. Refund Timeline: • Once approved, refunds are initiated within 5–10 business days. Refunds are credited to the original payment method used at checkout. • Actual credit timelines may vary based on bank or payment provider processing times, which are outside Slydr’s control. • You will receive a confirmation notification once the refund has been initiated.

Replacements may be offered in the following cases: • Damaged products received by the recipient • Incorrect items delivered • Quality defects as verified by our team Replacement Process: • Contact our support team within 48 hours of delivery with photos and a description of the issue. • Our team will review the request and may coordinate with the fulfillment partner for verification. • If approved, a replacement will be shipped at no additional cost to the sender or recipient. • If a replacement is not feasible, an eligible refund will be processed instead in accordance with this policy.

Force Majeure: Refunds or replacements may not be applicable in cases of delay or non-delivery caused by events beyond our reasonable control, including but not limited to: • Natural disasters • Government actions or regulations • Pandemics or public health emergencies • Civil unrest, strikes, or large-scale logistical disruptions Fraudulent or Abusive Claims Slydr reserves the right to deny refunds or replacements in cases of: • Suspected fraud or misuse of the platform • False claims or repeated abuse of refund requests • Chargeback abuse or policy circumvention We may take appropriate action, including account suspension or legal remedies, where applicable. Vendor-Specific Policies: Certain products may be subject to vendor-specific return, replacement, or refund policies. Where applicable, such exceptions will be clearly disclosed on the relevant product or checkout page and will override this general policy.

Before initiating a chargeback with your bank or payment provider, we strongly encourage you to contact Slydr’s support team to help resolve the issue promptly. Initiating a chargeback without first attempting resolution through our official support channels may result in: • Temporary or permanent suspension of your Slydr account • Denial of future refund or replacement requests • Recovery or collection of any disputed amounts, where permitted by law Slydr is committed to resolving disputes fairly, transparently, and in a timely manner through our internal support process.

For any questions about refunds or cancellations, please reach out to us: Our support team is available Monday to Saturday, 9 AM to 6 PM IST. We aim to respond to all queries within 24-48 hours.